Friday, May 4, 2012

Don't mess with my coffee. . .

I order my coffee from Peet's.  I'm an admitted coffee snob.  I like good coffee.

According to the UPS tracking system, my shipment was delivered on Wednesday.  I came home and it wasn't there.  I checked with my close by neighbors, hoping that maybe the driver left it at another house by mistake.

First I called UPS.  They told me to call the company that sent the package.  Now, why would I do that?  It wasn't their fault the package disappeared from my door.  I called Peet's and explained what happened.  Their response made me very happy. They said they would contact UPS, but in the meantime, they were going to send me a replacement shipment at no cost to me.

Now THAT is exceptional customer service!  They sent the replacement Next Day Air from California and I got it today.

If you like good coffee, I highly recommend Peet's.
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1 comment:

  1. Lois EvensenMay 4, 2012 at 10:34 PM

    Ah, nice to see a happy ending to a delivery story! :)))) We, too, are extremely serious about coffee here. We order ours from Wallingford here in Cincinnati. They supply the best restaurants (and daughter's CPA practice) with coffee, too. :)

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