I order my coffee from Peet's. I'm an admitted coffee snob. I like good coffee.
According to the UPS tracking system, my shipment was delivered on Wednesday. I came home and it wasn't there. I checked with my close by neighbors, hoping that maybe the driver left it at another house by mistake.
First I called UPS. They told me to call the company that sent the package. Now, why would I do that? It wasn't their fault the package disappeared from my door. I called Peet's and explained what happened. Their response made me very happy. They said they would contact UPS, but in the meantime, they were going to send me a replacement shipment at no cost to me.
Now THAT is exceptional customer service! They sent the replacement Next Day Air from California and I got it today.
If you like good coffee, I highly recommend Peet's.
14 minutes ago